Privacy-first AI, explained clearly.

This policy explains how Pryv handles information across our website, web app, and mobile app. It applies whenever you visit pryv experiences, create or use an account, or contact us for support.

• We keep data collection purpose-driven: to authenticate you, operate the chat experience, maintain subscriptions, and keep the platform secure.
• We use trusted execution environments (TEEs) to process prompts and strip network identifiers before they reach AI providers.
• We share data only with vendors who help us run Pryv (for example, Stripe for payments) and never sell personal data.

We minimize what we collect and scope it to the Pryv experience.

• Account and wallet identifiers: wallet address, hashed user ID, session tokens, and subscription tier so we can sign you in and apply usage limits.
• Billing metadata: subscription status, plan, country, and billing identifiers via Stripe. Payment instrument details stay with Stripe and are not stored by Pryv.
• Chat content you choose to send: prompts, attachments, and model selections are processed inside our TEE proxy before reaching AI providers.
• Optional chat history: when history is saved, payloads are encrypted per wallet before storage (e.g., IPFS/Pinata) so you can resume conversations.
• Diagnostics and device context: app version, device type, browser/OS signals, approximate region, and service logs used to secure and improve reliability.
• Support interactions: messages you share with our team (in-product or via Telegram) to resolve requests.

Only to deliver and improve Pryv.

• Authenticate you, provision chat access, and enforce plan-based limits.
• Process and route prompts through our TEE so headers and metadata are scrubbed before reaching downstream models.
• Maintain subscriptions, invoices, and receipts through Stripe.
• Provide support, investigate abuse, and protect the service from fraud or misuse.
• Improve quality through aggregated, de-identified metrics (not the contents of your chats).

We do not sell personal data. We share only what is necessary with vetted vendors under contract.

• Infrastructure, storage, and security vendors that help us deliver the service (e.g., TEE hosting, IPFS pinning).
• Payment processors (Stripe) for billing, subscription management, and chargeback handling.
• Analytics and monitoring partners in aggregated or de-identified form to improve stability.
• Law enforcement or regulatory requests only when required by applicable law.

We keep data only as long as needed for the purposes above.

• Session and authentication data are kept for active sessions and rotated regularly.
• Subscription and billing records are retained to meet tax, accounting, and fraud-prevention obligations.
• Chat history you save remains encrypted per wallet until you delete it or ask us to remove it, subject to legal requirements.
• Service logs and security records are kept for limited periods to detect abuse and ensure platform stability.

Privacy is a product feature, not an afterthought.

• Trusted Execution Environments (TEEs) scrub network headers and process prompts before any AI provider sees them.
• TLS in transit everywhere; encrypted storage for saved chats and sensitive configuration.
• Principle-of-least-privilege access controls for employees and systems.
• Continuous monitoring for abuse, anomalous usage, and unauthorized access attempts.

You stay in control of your data.

• Access, export, or delete saved chats and account data by contacting us; we will honor requests where required by law.
• Update subscription or billing details through the in-product billing portal.
• Opt out of non-essential communications at any time by using provided controls or contacting support.

Pryv is not directed to children under 13 (or the age required in your region).

• We do not knowingly collect data from children. If you believe a child has provided information, please contact us so we can remove it.

If we make material changes, we will update this page and note the effective date. Continued use after updates means you accept the revised policy.

Reach out with privacy questions, data requests, or security reports. We prefer written requests so we can verify identity and respond promptly.

• Email: privacy@pryv.ai
• Support: Telegram channel at https://t.me/+8ooW6L1oXElmNTMx
• In-product: use the support option inside the app for authenticated requests.